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Posted: Wednesday, February 21, 2018 12:36 AM


Technical Support Representative
Cedar Rapids, IA

Position Overview:
Provide world-class customer support for SecurityCoverage’s ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.

Primary Responsibilities:
Answer inbound technical support phone calls, chats and emails related to SecurityCoverage’s ISP partners
Consult with customers and provide additional solution in the form of up-selling SecurityCoverage’s products and services
Troubleshoot voice, data, video and connection issues for customers
Identify, troubleshoot and assist customers with voice, data, video and connection issues
Answer customer service related questions
Track and record each phone call and provide a detailed description of the call
Provide backup assistance for other Technical Support Representatives
Special projects as assigned

Skills Required:
Excellent interpersonal/customer service skills
Excellent communication skills
College coursework in a computer related field a plus
Strong computer knowledge background
Prior experience in a customer service atmosphere a plus
Individual must be comfortable and enjoy being on the phone
Team player
Work well under pressure

Physical Requirements:
Individual must be comfortable sitting for long periods of time
Ability to reach, see, hear, sit, type, speak for extended periods of time

Interested candidates should send resume to:


About this company
What we do: SecurityCoverage was founded in 2003 with a clear mission: simplify the use of technology and provide world class customer service. As we continue to grow, we remain committed to these two simple precepts. We know the digital world can get very complicated. We believe people don’t want to worry about every new virus, fuss over where and how they’ve saved important files, or remember every login and password they have ever created. And when they hit a snag, they want friendly help... right away. That’s why we developed these innovative applications: SecureIT – Complete. Supported. Protection. FileHopper – Anytime. Everywhere. Storage. Password Genie – Secure. Identity. Management. Support: Our products are only half the answer, because our support truly sets us apart. People reach our Midwest-based technicians via chat, web or phone 24/7/365. Some companies would be thrilled with our over 95% plus positive support ratings, but we’re working tirelessly to ensure 100% satisfaction everyday. It’s what we do. Partners: We believe in strong partnerships and are working with nearly 400 internet service providers and retailers to provide customized solutions to these unique market segments

• Location: Cedar Rapids

• Post ID: 19192417 cedarrapids is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018